Troubleshooting

When should a button be grey?
The Little Green Button can go grey for a couple of reasons. The most straight forward one is a situation where the button is 'alone'. There...
Wed, 15 Jul, 2020 at 8:22 AM
Grey Button - Identical location name
Summary If you've given the location of all your Little Green Button's the same name, they will all be grey. This is by design so that buttons wi...
Fri, 6 Mar, 2020 at 11:18 AM
Identical Location Names
Little Green Button will not notify user of an emergency if it shares a location name with the creator of the emergency. This is by design based on the prem...
Thu, 13 Aug, 2020 at 2:24 PM
Grey button - Service fails to start
One cause of a grey button is when the Little Green Button windows service either fails to start or has stopped. First, confirm the service is running by r...
Thu, 20 Aug, 2020 at 9:09 AM
My button is grey with a key icon
A grey button with a key icon showing means that your button is not activated on a licence. Activating your Little Green Button
Fri, 19 Jun, 2020 at 11:23 AM
My button is grey with a calendar icon
This means your Little Green Button thinks your licence has expired. It may be that your button hasn't picked up the renewed expiry date after an ...
Fri, 16 Oct, 2020 at 9:56 AM
Mobile button is grey
Introduction In order for the Little Green Button mobile apps to communicate and send alerts to each other, they need to be able to contact our bridge s...
Fri, 27 Mar, 2020 at 11:02 AM
Network requirements
This article outlines requirements to the local network, as well as the addresses for all other infrastructure in case firewall rules will need to be set up...
Thu, 10 Sep, 2020 at 8:59 AM
Error 1001
There are a few different causes for the Error 1001. They typically occur due to a corruption in a Little Green Button file or service. The 1001 error can...
Mon, 16 Dec, 2019 at 2:28 PM
How to enable verbose logging on the Little Green Button
To enable verbose logging (only by request of our Support Team), please follow the steps below: Hold shift and right click your Little Green Button ope...
Wed, 30 Sep, 2020 at 12:42 PM