When you install or deploy the Little Green Button, the user will be prompted to set a location for the device you have just installed on, and then ask for activation details, after which you'll be able to send and receive alerts.
In a centrally managed scenario, there would be a need to install Little Green Button without the need for end user intervention or configuration, and provide a consistent experience with regards to the naming of locations and how you would like devices to alert each other.
This article breaks down how to approach this in the most basic fashion, and provides links to relevant articles for more in-depth information on each subject.
Firstly, ensure the target device has the required version of .NET Desktop available.
For a completely hands-off deployment, provide the activation details by running the installation command with a ACTIVATIONCODE= addition, or providing the activation code through supplying a licence.dat file to the .msi package as described in Deployment To Multiple Workstations.
msiexec /i lgbsetup-3.xx.xxx.msi ACTIVATIONCODE="abcdef123456abcdef=x=" /qn
This, however, will still prompt the user to enter a location. A convenient way to prevent this is by setting a generic location through the installer.
msiexec /i lgbsetup-3.xx.xxx.msi ACTIVATIONCODE="abcdef123456abcdef=x=" LOCATION="Please configure me" LOCATIONPROMPT="FALSE" /qn
Now when you deploy, the Little Green Button will be automatically activated, and take on a location, so the user will not be prompted to enter anything. "Please configure me", however, is not a very useful location when it comes to directing recipients of alerts to the source of the incident. This is where The MyLGB Little Green Button Management Site comes in.
On here, you set up all the locations you have in your organisation where you would have Little Green Button available. These locations need be descriptive enough to instantly tell the reader where assistance is required. After all, "John's PC" or "Town Office" won't tell people where to go. More accurate would be "Floor 2, Room 7", or "Front Reception Desk". This is something that needs to be considered by yourselves, as you are best placed to what location names would work best.
Once you have all these locations in place, you can assign devices to these locations. Devices can be added in beforehand, by their hostname, which is a name unique to your network (How to find your hostname). They will also appear in the list once the software has been installed, and they can be added into the configuration and assigned their desired Location(s).
You can add multiple devices to the same location (for example there are 3 receptionists side by side). This means alerts coming from this location will not alert the other devices in this location. The idea behind this is, that if a situation arises in a location, everyone in that location will be aware of the situation. It will also allow someone to raise a more discreet alert, without devices in the immediate vicinity going off, potentially escalating the situation.
You can also add a single device to multiple location. This is useful in the case of laptops, where users could potentially move around quite often. When the Little Green Button starts, the user will be prompted to select their location from a drop down list of locations where their device has been assigned. After selecting this, the device will take on the group and escalations associated with the location.
Once you have your configuration in place and published, the Little Green Button will try and locate its hostname in the settings, and if found take on the appropriate location. If this is not happening, either the hostname is not (correctly) added and assigned, or the Network requirements aren't met and retrieval of the settings is not possible.
You can then monitor what devices are Reporting in, and if any are still showing the location "Please configure me", that means that device isn't finding a location to bind itself to. Usually because the hostname is not added, or it has a typo in the hostname.
This is all detailed in Configuring Groups.
As part of the installation procedures, Little Green Button attempts to create exceptions in the Windows Firewall. Skip this routine by adding SKIPFIREWALLRULES=1 to the installation command if a third party firewall is used.
Should you have any questions following this information, or would like some advice on how to approach configuration for your desired scenario, please don't hesitate to reach out to our support team.