Little Green Button Support Portal

The Configuration tab within your My LGB Portal allows you to;

• Add devices, locations and groups.
• Set escalation paths for alerts coming from these groups.
• Import your site data using a CSV file
• View Advanced Settings
• Configure other global settings for your organisation, such as which map provider to use, or what network ports the clients should use.
• Enable the ability to control Alert Types (please get in touch to find out more on this)

Devices/Locations/Groups

For a how-to on setting up groups and pre-configuring your devices, please see our Groups and Escalations Guide

Import

Please see our separate guide for more information on this - Importing a csv file to the configuration

Advanced 

Here you can make changes to a number of advanced settings, as detailed below;

Connectivity

Standard

In most cases this connectivity model is the best option. All buttons are connected automatically via bridge servers. Buttons that are on different subnets will be connected and therefore alerts will cross between all buttons. If you are using Little Green Button on Mobile you will need to select this option, alerts can then cross between Mobile and Windows buttons.

Classic

If you have buttons on different subnets, alerts can be configured to cross between the subnets by linking them (providing there is a route between them). Each subnet will be joined to other subnets via TCP/UDP protocol. Little Green Button on Mobile will not integrate with these Windows buttons if you select this option.

Island

With this option buttons will only communicate with buttons that are on the same subnet, you will not be able to link subnets. Little Green Button on Mobile will not integrate with these Windows buttons if you select this option. Without the bridge infrastructure being involved, you will see no Alert Reports.

Whilst the functionality of connectivity models are still supported, it is highly advised to use Group Configuration to control which devices receive alerts, rather than 'Classic' or 'Island'.

Map

This will allow you to select what map provider will be used to display the map on location views.

Publishing your Changes

If you have made any changes to your configuration, you will notice a warning triangle under the Configuration menu tab. Click this tab to enable you to publish the changes. You will have do this if you want your Little Green Buttons to be able to implement these changes.

Your Little Green Buttons will automatically pick up the changes within the next 24 hours, or you can prompt your button to collect these new settings by Forcing a configuration update. This will then spread to other buttons on the subnet, so you will have to do this on every subnet separately.